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Al Mahara Diving Center LLC, Abu Dhabi, UAE. PADI 5 Star Instructor Development Dive Resort. Watersports & Marine Sports Center. Mangrove Kayaking Eco Tour Operator.
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Best diving centre in Abu Dhabi Friendly and professional staff
Terrible communication, does not care about customers at all and ruined our holiday. My husband and I are PADI OWD certified but I hadn’t been diving for a year as I became pregnant. Our daughter is still very young but I wanted to get back into diving and contacted Al Mahara as we were going to holiday in Abu Dhabi. They confirmed that shallow dives could be confirmed with only 2 divers as long as we paid online, and they also requested that I do a refresher course, which I accepted on the condition that our shallow dives would go ahead as I didn’t want to do a refresher and then not be able to dive. I also double checked with them multiple times that the shallow dives were confirmed and the timing, as we needed to book childcare for our daughter. We paid online and they confirmed by email that our shallow dives were confirmed. On the day of my refresher course – after I had already completed and paid for the refresher course – a staff member informed us that our shallow dives the next day were in fact not confirmed, and that she wouldn’t be able to confirm them until that afternoon. Late in the afternoon, they called to say the dives will go ahead but that the times would change. We no longer had childcare for the new times and I was devastated that we could no longer do the dives. I have been contacting them since then to request a refund as they had lied about our dives being confirmed upon payment, but they have not even had the decency to respond in over a month.
The Day started of a bit slow because we had to wait until the fog cleared which was understandable. Then we were on our way and for some reason had to go back and switch boats… We got free lunch boxes from the coast guard which was nice. But because of my stomach issues I was saving it for after the dives. But the second dive the owners son didn’t go diving and was on the boat with the captain do after the dives I was really hungry but all my food was gone….. And nobody new anything…. On the way back the boat was completely off balance and the waves were quite high do it wasn’t safe at all. But the dive master did a good job and the dives were nice.
Great place with great staff! I did my Open Water Diver course and everything was well organized and executed! Great dive shop!
A bit weird because we didn’t get a confirmation email after booking(booked the day before a kayaking tour) so we didn’t know where the meeting point was I’d work on the communication. We ended up finding the launch point on Google and thank god it was the right one! The mangroves kayak tour was really good, amazing place and our guide is really cool, enjoyed every bit!
(Translated by Google) Good
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