Walked in to fix a pair of Police sunglasses (not purchased from here) . The gentleman on the service counter was extremely polite and got it done in 5 minutes !!.
(Translated by Google) I do not recommend this place to anyone. The person doing the eye exam is not aware and is giving the wrong prescription. It is better to go to any other clinic. An optometrist needs training before he can prescribe an eye exam or lens.
(Original)
أنا لا أوصي بهذا المكان لأي شخص. الشخص الذي يقوم بفحص العين ليس على دراية ويعطي وصفة طبية خاطئة. من الأفضل أن تذهب إلى أي عيادة أخرى. يحتاج أخصائي البصريات إلى تدريب قبل أن يُسمح بوصف فحص عين أو عدسة طبية.
Worst experience ever,had to wait for 45 minutes,staff did not check the stock and offered me to come back in 3 days for lenses,that have been paid already,not even asking me if that is convenient.then called me to organise delivery and put the phone down,until now nothing delivered.
Unprofessional and frustrating,careless service.
I was feeling some issues with my eye sight and I consulted a doctor. After examination of my Eyes, doctor has advised for power glasses 1.5 Left and 1.5 Right.
I visited your stores at Al Khaleej Center – Dubai and got my glasses done. This was happen in 2017/18.
I have two sets of glasses and use any of them. When I use glasses purchased from your stores, I feel uncomfortable at right eye and even little headache.
Now I came to know the glasses were provided wrong. They have provided me 1.5 Left and 1.75 for Right.
Can someone please explain me why this has happen?
Your sales lady sometimes says the machine is wrong, sometime she says the doctor who has made this glasses is already left the company.
how can you use wrong machine in your shop.
Can someone please call me to explain how you can provide wrong glasses for such critical organ which is EYE.
I have sent you 3 emails and called to landline numbers, and still waiting for your reply.
The guy behind the desk looked very indifferent at me entering the shop. He only turned towards me when another employee gave him a notice. I wanted an eye test for a driving license conversion for an Umm al Quwain driving license.
The test was 150 AED and the execution was quite doubtful. I was shown letters almost at the smallest size to begin with and when I struggled he said, well you need glasses.
Eye test result then said I had perfect 6/6 vision, but with glasses (which I don’t have). He probably just wanted to sell me glasses or wanted to get rid of me very quickly. Not recommended.
On another note: For the UAQ driving license, you don’t need to do an eye test externally. They have an eye test at the UAQ traffic department which is free and which I passed without a problem!
Ana Paula Soares
July 18, 2021 at 1:56 pmNo good
Helpful Review 1Roshan Joseph
December 11, 2020 at 12:56 pmWalked in to fix a pair of Police sunglasses (not purchased from here) . The gentleman on the service counter was extremely polite and got it done in 5 minutes !!.
Helpful Review 5MG Afsin
August 13, 2020 at 9:18 am(Translated by Google) I do not recommend this place to anyone. The person doing the eye exam is not aware and is giving the wrong prescription. It is better to go to any other clinic. An optometrist needs training before he can prescribe an eye exam or lens.
(Original)
Helpful Review 1أنا لا أوصي بهذا المكان لأي شخص. الشخص الذي يقوم بفحص العين ليس على دراية ويعطي وصفة طبية خاطئة. من الأفضل أن تذهب إلى أي عيادة أخرى. يحتاج أخصائي البصريات إلى تدريب قبل أن يُسمح بوصف فحص عين أو عدسة طبية.
Niura Snegura
July 15, 2020 at 3:29 amWorst experience ever,had to wait for 45 minutes,staff did not check the stock and offered me to come back in 3 days for lenses,that have been paid already,not even asking me if that is convenient.then called me to organise delivery and put the phone down,until now nothing delivered.
Helpful Review 1Unprofessional and frustrating,careless service.
A Google User
December 29, 2019 at 9:43 amBad customer service .
Helpful Review 1Sayyed Nusrat Ali
October 15, 2019 at 12:51 pmDear Dubai Optical Team,
I was feeling some issues with my eye sight and I consulted a doctor. After examination of my Eyes, doctor has advised for power glasses 1.5 Left and 1.5 Right.
I visited your stores at Al Khaleej Center – Dubai and got my glasses done. This was happen in 2017/18.
I have two sets of glasses and use any of them. When I use glasses purchased from your stores, I feel uncomfortable at right eye and even little headache.
Now I came to know the glasses were provided wrong. They have provided me 1.5 Left and 1.75 for Right.
Can someone please explain me why this has happen?
Your sales lady sometimes says the machine is wrong, sometime she says the doctor who has made this glasses is already left the company.
how can you use wrong machine in your shop.
Can someone please call me to explain how you can provide wrong glasses for such critical organ which is EYE.
I have sent you 3 emails and called to landline numbers, and still waiting for your reply.
Helpful Review 1George Iskander
January 10, 2019 at 9:48 amScratched my glasses but tool care of it. Gave me the scratched one free to keep and replaced it next day
Helpful Review 5Rasoul Malkawi
November 21, 2017 at 2:51 pmIts the perfect place where you can find the full collection of Okaley sunglasses and glasses,
Helpful Review 5Martin G.
March 19, 2017 at 11:28 amThe guy behind the desk looked very indifferent at me entering the shop. He only turned towards me when another employee gave him a notice. I wanted an eye test for a driving license conversion for an Umm al Quwain driving license.
Helpful Review 1The test was 150 AED and the execution was quite doubtful. I was shown letters almost at the smallest size to begin with and when I struggled he said, well you need glasses.
Eye test result then said I had perfect 6/6 vision, but with glasses (which I don’t have). He probably just wanted to sell me glasses or wanted to get rid of me very quickly. Not recommended.
On another note: For the UAQ driving license, you don’t need to do an eye test externally. They have an eye test at the UAQ traffic department which is free and which I passed without a problem!
Baseer Ahamed
August 3, 2016 at 11:32 amExcellent
Helpful Review 5