Modern Vet Hospital

Completely shocked at both the quality of communications, lack of professionalism and the attitude of the staff.

We took our newly rescued cat for a castration last week (that went fine, hence the extra star and not 1 star) but about a week later we noticed an unrelated problem and the cat went back for some dental surgery. On his return home we noticed he was passing blood in his stool and had gone very quiet again. We phoned the vet hospital that evening who are supposedly 24/7 and were told to send some pictures on WhatsApp which we did. This is where everything went downhill. Nobody read the messages so we called back. Eventually after a few hours someone replied and told us to stop giving him the painkiller and get him some gastrointestinal food. The cat was shaking and we just wanted some advice on bringing him in now or not. Someone called us, who was a very bad communicator and said if you think you should bring him in then bring him in tomorrow (we would have preferred some more definitive advice based on the pictures and the videos we had sent). We thought we were talking to a vet but it then turned out we were talking to a nurse. In the end they said bring him at 8am the next day.

At 8am my wife arrived at the vet hospital and nobody was aware of any of the conversations on their WhatsApp or the conversations we had been having with the nurse. She was told there were no appointments (at this point the cat has now lost a lot of blood and is shaking). This is when the ‘attitude’ problems started. She was told that they had no booking for her and no notes of any communications even though she was able to show the WhatsApp conversation she had with them just a few hours before!

In the end it was clear we would have to go somewhere else but we wanted a copy of the cat’s notes so we could show the new vets exactly what had been done and what drugs the cat had been given. This was another issue as the vet who had done the surgery had not written any notes so they could not print us anything to take! Only the bills! Having paid almost 5,000AED yesterday I would have expected the vet to at least have updated the cat’s record with what was done?

Finally my wife has now taken him to another vets and has eventually had a call from a vet at Modern who ended the call by saying “well since you have gone somewhere else you don’t need my help anymore” in a very dismissive way.

I wouldn’t trust this vet hospital with any emergency situation and we certainly won’t be returning.

dr Farooq was very helpful he calmed me down and told me that my cat is fine and treated her so well the staff as well bless them they were super nice and friendly.. I can’t thank them enough.. I definitely recommend it

Ps: I came for an emergency and it’s late and This is the first place I came in for emergencies and they made me feel so welcome and they weren’t grumpy LOL ..

I had to rush my dog amigo to the vet on new years because he ate a whole piece of cake .
I am very grateful for dr Rami he calmed me down and took immediate action in helping me and my dog .
He is a great vet and i will continue to follow up on my dogs with him .

Overtly expensive

Dr. Jose botte the best thanks for the good service today

To start with, the staff are so sweet and welcoming! The clinic is clean! In addition, I have visited many veterinarians before but to be honest I have never came across a doctor such as Dr. Rami in Al Wasl branch. He was so professional, clear, and he knew what he was doing. My cat stopped eating and was vomiting literally everyday, all veterinarians that I have visited kept insisting that he wasn’t eating since he was teething and his vomit was normal of course after draining my bank account with unnecessary procedures. However, my cat was vomiting literally everyday and several times a day. After visiting Dr. Rami for the first time, he suggested an x-ray and explained to me everything from A to Z, then, gave me a medicine that helped my cat start eating and stopped his vomit for several days. We went back to him, he went over an ultrasound checkup and turned out that he has an inflammation in his stomach, then he recommended me changing his food. Now, I couldn’t see my cat Scott much healthier and I never saw him eating dry food before.

I wanted to book another appointment for my dog on Thursday. However, Dr. Rami isn’t available on that day. So, I took another appointment on Friday with him even though it’s hard making it to the clinic due to the amount of exams I have.

Our Salukis are always treated like princesses. The doctors are very knowledgeable and no fuss. I feel that my pets are in best hands at this clinic.