VLCC Slimming | Beauty | Fitness, Khalidiya

So basically this place is not professional at all. Trust me on this you will be wasting your money. All they care about is to get u sign for a package and then you deal with your luck. Worst customer management system. Wost booking system. And the complaint management is a painful one. The only good thing there is the Egyptian Dr.

Gilbert very good and he is respectable

Unfortunately it’s was way below of my expectations I came for specific facial treatment and the lady kept insisting I buy another package that was 10 times expensive than what I came for .

As I was assertive and asked the lady that I will search about it and may purchase it if see good reviews about it.

Eventually I ended up into 20 minutes treatment where the procedure I came for should last for an hour !!!! And the effects was vary basic similar to regular facial in any salon and I came for hydrofacial.

More importantly no one asked about Al Hosn app or the status of pcr?!

At the end from the therapist to the accountant to the lady at the reception every one is asking why and why you don’t buy this and this !! Where I am the one who should know what I need and want.

Definitely not going back for many reasons health and safety concerns are top of it .

Good services

They charge exorbitant prices for their treatments but are unable to provide exceptional services to make up for them. I booked a treatment in 2019 and it got completed in 2021, almost 2 years when it should have taken just 6 months. Much of the time was wasted because of their staff’s unavailability. You have to follow-up with them from time to time to book appointments which should be their responsibility. They cancel/postpone appointments at their own discretion without informing their customers. They then, book appoinments after a 2+ month gap because their staff is not present to do the job or their machines are not working. They should also be aware that they are dealing with customers who have jobs, they can’t take a day off from work according to their staff’s availability to turn up for the treatments (which can cancel from their end at any given time). Instead they should accomodate to their customer needs. Afterall we are paying them! My anxiety went through the roof when dealing with this VLCC branch. I suggest anyone who are using their services, be aware of what you are signing up for.