I just made reservations and getting a confirmation that my reservations went through as I was walking to go inside the restaurant I’ve been told by the security guard that’s the resturant has been closed for few months are you serious? The website clearly states that they open plus they confirmed with me like wth unbelievable
On 21 May 2021: Visited the restaurant with my family for a late lunch. Ordered 2 pizza (each for 100dhs which were OKAY – not WOW!) and 1 main course which is chicken breast with mushrooms paste for 190dhs. The chicken plate came in a portion would not even call it a Kids meal! When I complained to the rest. manager, he simply answered “This is our main course. You will pay for it whether you eat it or not” SHOCKING!!! how Dubai became such low quality on some restaurants. I refused to have the plate or pay for it. He even replied saying “then we will call the police for you” Again, my family and I were shocked! I told him go ahead and call the police. In few seconds, he offered another dish of the same “main course” chicken with mushrooms as a compensation. In the end our lunch plan with our baby was ruined because of that unprofessional manager! Absolutely rude and should not be in this F&B industry. I will never recommend this restaurant to anyone. DO NOT go there. Souk Al Bahar has way better restaurants that Serafina. They are extremely expensive for average quality and small portion food.
Sohail Khan
November 18, 2021 at 12:41 amFood and the service was exceptional. I would definitely recommend this place.
Helpful Review 5Ruben Perez
October 15, 2021 at 9:45 am(Translated by Google) Very good Italian restaurant with an incredible view of the Burj Khalifa and the fountains of the Dubai Mall.
(Original)
Helpful Review 5Très bon restaurant italien avec une vue incroyable sur la Burj Khalifa et les fontaines du Dubai Mall.
sabrina hanimov (Sabi)
August 21, 2021 at 4:16 pmI just made reservations and getting a confirmation that my reservations went through as I was walking to go inside the restaurant I’ve been told by the security guard that’s the resturant has been closed for few months are you serious? The website clearly states that they open plus they confirmed with me like wth unbelievable
Helpful Review 1Daniel Kim
June 24, 2021 at 4:03 pmVery clean and super delicious food
Helpful Review 5Nir Yoel
June 23, 2021 at 5:05 pmThe steak melt in my mouth. The night show was amazing
Helpful Review 5Oxana Stepanova
May 27, 2021 at 6:00 amThe food is very average. The only reason to come is to be seated while watching the fountains show. Which is also very average
Helpful Review 3Karim Abozeid
May 21, 2021 at 4:11 pmOn 21 May 2021: Visited the restaurant with my family for a late lunch. Ordered 2 pizza (each for 100dhs which were OKAY – not WOW!) and 1 main course which is chicken breast with mushrooms paste for 190dhs. The chicken plate came in a portion would not even call it a Kids meal! When I complained to the rest. manager, he simply answered “This is our main course. You will pay for it whether you eat it or not” SHOCKING!!! how Dubai became such low quality on some restaurants. I refused to have the plate or pay for it. He even replied saying “then we will call the police for you” Again, my family and I were shocked! I told him go ahead and call the police. In few seconds, he offered another dish of the same “main course” chicken with mushrooms as a compensation. In the end our lunch plan with our baby was ruined because of that unprofessional manager! Absolutely rude and should not be in this F&B industry. I will never recommend this restaurant to anyone. DO NOT go there. Souk Al Bahar has way better restaurants that Serafina. They are extremely expensive for average quality and small portion food.
Helpful Review 1Hilary Park
May 19, 2021 at 6:12 amGreat selection, nice ambiance.
Helpful Review 5SK Yeoh
May 12, 2021 at 5:17 amTheir steak pizza is good……
Helpful Review 4Sangietaa Joggani
May 7, 2021 at 2:13 pmpathetic food…worst food eaten in dubai…ordered 3 pastas and 1 rissoto ..left all after tasting..no salt..undercooked….nothingore to say
Helpful Review 1